Privacy Policy

Who we are

 

Our website address is: http://elevatepmcert.com.

 Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

• Full name and email address (provided when contacting us or enrolling in a course);
• Billing information, including payment method details processed securely via our payment providers;
• Phone number and mailing address (where provided for billing or correspondence);
• Professional background information, including job title, years of experience, and PMI membership status (collected to assist with course recommendations);
• Communications you send us, including support requests, feedback, and survey
• responses.

1.2 Information Collected Automatically

When you visit our website or use our learning platform, we automatically collect certain technical information, including:

• IP address and approximate geographic location;
• Browser type, operating system, and device identifiers;
• Pages visited, time spent on pages, and navigation paths;
• Referring URLs and search terms used to find our site.

This data is collected using cookies, web beacons, and similar tracking technologies. See Section 7 for more information on cookies.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors, social media platforms (if you log in via a social account), and analytics providers. This information is used in accordance with this Privacy Policy.

 

How We Use Your Information

We use the personal information we collect to:

• manage your student account and course enrollments;
• Process payments and issue receipts, invoices, and certificates of completion;
• Deliver course content, track your progress, and issue contact hour documentation for PMI eligibility;
• Communicate with you about your enrollment, account activity, and support requests;
• Send you educational content, course updates, promotions, and marketing communications (you may opt out at any time);
• Improve our courses, website, and user experience through analytics and feedback;
• Comply with legal obligations, including tax reporting and fraud prevention;
• Enforce our Terms of Service and protect the rights and safety of our students and staff.

3. Legal Basis for Processing (GDPR)

For users located in the European Economic Area (EEA) or United Kingdom, we process your personal data on the following legal bases:

• Contractual necessity — to fulfill our obligations when you purchase and access a course;
• Legitimate interests — to improve our services, prevent fraud, and communicate relevant educational updates;
• Consent — for marketing communications and non-essential cookies (you may withdraw consent at any time);
• Legal obligation — to comply with applicable tax, financial, and regulatory requirements.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party vendors to operate our business, including payment processors, email service providers, learning management system platforms, and analytics tools. These providers are contractually obligated to handle your data securely and only for the purposes we specify.

4.2 PMI and Regulatory Bodies

As a PMI Authorized Training Partner (ATP), we may be required to report certain training completion data to the Project Management Institute to fulfill our ATP obligations. This may include your name, contact hours completed, and course completion status. Such reporting is conducted in compliance with PMI’s data handling requirements.

4.3 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our students.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity. We will notify you of any such change and your choices with respect to your data.

6. Your Rights and Choices

Depending on your location, you may have the following rights with respect to your personal data:

• Access — request a copy of the personal information we hold about you;
• Correction — request that we correct inaccurate or incomplete information;
• Deletion — request that we delete your personal data, subject to legal retention requirements;
• Portability — receive your data in a structured, machine-readable format;
• Objection — object to the processing of your data for marketing or profiling purposes;
• Restriction — request that we limit processing of your data in certain circumstances;
• Withdrawal of Consent — withdraw consent for marketing communications or non-essential cookies at any time.

 

To exercise any of these rights, please contact us at support@elevatepmcert.com. We will respond to verified requests within thirty (30) days. We may require proof of identity before processing your request.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze usage, and deliver relevant content. The types of cookies we use include:

• Essential cookies — required for the website and learning platform to function properly (cannot be disabled);
• Analytics cookies — help us understand how users interact with our site (e.g., Google Analytics);
• Marketing cookies — used to deliver targeted advertisements and measure campaign effectiveness;
• Preference cookies — remember your settings and personalization choices.

 

You may manage or disable non-essential cookies through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect the functionality of our platform.

8. Data Security

We implement industry-standard technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, secure access controls, and regular security reviews of our systems.

While we take data security seriously, no method of transmission over the internet is completely secure. In the event of a data breach that may affect your rights, we will notify you as required by applicable law.

9. International Data Transfers

Elevate PMCert operates from Jamaica and serves students globally. Your personal data may be stored or processed in countries outside your home jurisdiction, including the United States, where our service providers may operate. We take appropriate steps to ensure that international transfers of your data comply with applicable privacy laws and that adequate protections are in place.

10. Children’s Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will promptly delete such information. If you believe a minor has submitted personal information to us, please contact us at support@elevatepmcert.com.

11. Third-Party Links

Our website and course materials may contain links to third-party websites, including the PMI website, payment gateways, and partner resources. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by email or by posting a prominent notice on our website, along with an updated effective date. We encourage you to review this policy regularly.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Privacy team:

• Email: support@elevatepmcert.com
• General Support: support@elevatepmcert.com
• Website: www.elevatepmcert.com/privacy

By using Elevate PMCert’s website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

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