1. Information We Collect

We collect personal information directly from you, automatically when you use our website or learning services, and from selected third parties that help us provide our services.

1.1 Information You Provide Directly

Depending on how you interact with us, this may include:

• Your full name and email address.
• Your telephone number and mailing or billing address.
• Course registration, enrolment and student-account information.
• Billing information and transaction details required to process payments, invoices, receipts and refunds.
• Professional background information, such as job title, years of experience, education, project-management experience and PMI membership status, where provided.
• Information submitted for PMP application support, course recommendations or eligibility assessments.
• Communications you send to us, including questions, support requests, feedback, survey responses and policy requests.
• Any other information you voluntarily provide through our website, forms, classes or student portal.

1.2 Payment Information

Payments may be processed by third-party payment providers. Those providers may collect payment-card, bank-account or other payment details in accordance with their own privacy policies and security practices. Elevate PMCert may receive transaction confirmations, payment status, billing details and limited payment information needed to manage your purchase.

1.3 Information Collected Automatically

When you visit our website or use our online learning services, we may automatically collect:

• Your IP address and approximate geographic location.
• Browser type, operating system and device information.
• Pages visited, time spent and navigation activity.
• Referring websites, URLs and search terms.
• Cookie identifiers and similar technical information.
• Login, course-access and learning-progress information, where applicable.

This information may be collected using cookies, web beacons, server logs and similar technologies. Please see Section 7 for more information.

1.4 Information from Third Parties

We may receive information from payment processors, learning-platform providers, analytics providers, advertising platforms, referral partners and social-media platforms. Social-media information is received only where you interact with our accounts or use a supported social sign-in feature.

2. How We Use Your Information

We may use personal information to:

• Register and manage your student account and course enrolment.
• Provide classes, course materials and student support.
• Process payments and issue receipts, invoices, credits and refunds.
• Track attendance, course progress, assessments and completion.
• Issue certificates of completion and contact-hour documentation.
• Assist with PMP application support and course recommendations.
• Communicate about enrolment, classes, account activity, schedule changes and support requests.
• Send educational updates, promotions and marketing communications where permitted. You may opt out at any time.
• Improve our courses, website, learning experience and customer service.
• Conduct analytics, research and service-performance reviews.
• Detect and prevent fraud, misuse, security incidents and unlawful activity.
• Meet tax, accounting, legal, regulatory and contractual obligations.
• Enforce our terms, policies and agreements and protect the rights and safety of our students, personnel and business.

3. Legal Bases for Processing

Where applicable data-protection laws require us to identify a legal basis, we may rely on the following:

• Contractual necessity: processing needed to register you, process your purchase and deliver the services you requested.
• Legitimate interests: operating and improving our services, communicating relevant information, maintaining security and preventing fraud, where those interests are not overridden by your rights.
• Consent: where you have provided permission for marketing, non-essential cookies or another stated purpose. You may withdraw consent at any time.
• Legal obligation: processing required to comply with applicable tax, financial, regulatory, reporting or legal duties.
• Protection of rights and interests: processing necessary to establish, exercise or defend legal claims or protect individuals and our services.

4. How We Share Your Information

We may disclose information only where reasonably necessary for the purposes described below.

4.1 Service Providers

We may use trusted providers for website hosting, payment processing, email delivery, customer support, learning-management services, videoconferencing, cloud storage, analytics, marketing and other operational functions.

These providers are permitted to process information only as necessary to provide their contracted services, subject to applicable agreements and legal requirements.

4.2 PMI and Relevant Professional Bodies

As a PMI Authorized Training Partner Instructor, Elevate PMCert may provide course-completion or training information to the Project Management Institute where required or authorized for programme administration, reporting, verification or compliance purposes.

This information may include your name, course information, contact hours completed and completion status. Any such disclosure will be limited to information reasonably required for the relevant purpose.

4.3 Legal and Regulatory Requirements

We may disclose information where required by law, regulation, court order or lawful government request. We may also disclose information where reasonably necessary to investigate fraud, enforce our agreements, protect legal rights or address threats to safety or security.

4.4 Business Transfers

If Elevate PMCert is involved in a merger, acquisition, financing, reorganisation or sale of business assets, personal information may be disclosed or transferred as part of that transaction, subject to applicable legal safeguards.

4.5 With Your Direction or Consent

We may share information with another person or organisation when you instruct us to do so or provide valid consent.

5. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain appropriate academic and business records, meet legal and regulatory obligations, resolve disputes and enforce our agreements.

The applicable retention period depends on factors such as:

• The type and sensitivity of the information.
• The purpose for which the information was collected.
• The duration of your relationship with Elevate PMCert.
• Requirements relating to course records, certificates, taxes, accounting, fraud prevention and legal claims.
• Whether retention is required or permitted by applicable law.

When information is no longer required, we will delete, anonymize or securely dispose of it, subject to technical limitations and lawful record-retention requirements.

6. Your Rights and Choices

Depending on your location and the law applicable to your information, you may have rights to:

• Access: request confirmation and a copy of personal information we hold about you.
• Correction: request correction of inaccurate or incomplete information.
• Deletion: request deletion of information, subject to applicable exceptions and retention obligations.
• Restriction: request that certain processing be limited.
• Portability: request eligible information in a structured, commonly used and machine-readable format.
• Objection: object to certain processing based on legitimate interests, direct marketing or profiling.
• Withdrawal of consent: withdraw consent where processing relies on consent, without affecting processing already completed lawfully.
• Complaint: raise a concern with the Office of the Information Commissioner in Jamaica or another competent supervisory authority.

To submit a privacy request, contact support@elevatepmcert.com . We may ask you to verify your identity before completing a request. We will respond within the timeframe required by applicable law.

Some rights are not absolute. We may decline or limit a request where permitted by law, including where information must be retained to meet a legal obligation, complete a transaction, prevent fraud or establish or defend a legal claim.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand usage and support relevant communications or advertising.

7.1 Types of Cookies

• Essential cookies: required for security, website operation, checkout, account access and other core functions.
• Analytics cookies: help us understand how visitors use the website and identify opportunities for improvement.
• Preference cookies: remember language, display and other user choices.
• Marketing cookies: may help deliver relevant promotions and measure campaign performance.

Where required, we will request consent before placing non-essential cookies. You may manage cookies through our cookie-consent tool, where available, or through your browser settings. Disabling some cookies may affect website or platform functionality.

8. Data Security

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. Measures may include:

• SSL/TLS encryption for information transmitted online.
• Account and access controls.
• Secure third-party hosting and payment services.
• Restricted access based on business need.
• System, process and service-provider reviews.
• Incident-response and breach-management procedures.

No internet transmission or storage system can be guaranteed to be completely secure. If a personal-data breach creates a risk that requires notification, we will notify affected individuals and the relevant authorities as required by applicable law.

9. International Data Transfers

Elevate PMCert operates from Jamaica and may serve students in other countries. Personal information may therefore be accessed, stored or processed in Jamaica, the United States or other countries in which our service providers operate.

Where required by applicable law, we will use appropriate measures designed to protect information transferred internationally. These may include contractual protections, recognised transfer mechanisms and assessments of the receiving provider and jurisdiction.

10. Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 18.

If you believe that a person under 18 has provided personal information to us, please contact support@elevatepmcert.com . We will review the matter and take appropriate action, including deletion where required.

11. Third-Party Links and Services

Our website, course materials and communications may contain links to third-party websites or services, including PMI resources, payment gateways, videoconferencing platforms and learning tools.

Elevate PMCert does not control the privacy or security practices of independent third parties. We encourage you to review their privacy policies before submitting personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, business practices, technology or legal obligations.

The revised policy will be posted on this page with an updated effective or revision date. Where required or appropriate, we may also provide notice by email, through the student portal or by displaying a prominent notice on our website.